East Coast Product Safety Information
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Information About the Voluntary Recall of a Limited
Production Run of Four CANIDAE Dry Dog Food Formulas
It is always our commitment to talk with each and every one of our customers directly who has a question or concern. Each one of our customers is important and valuable. We have every customer service personnel answering questions, however If we are not responding fast enough to your specific question, a call center has been implemented as an additional resource.
Please call 866-918-8756 for additional assistance, and thank you.
POSTED: May 4, 2012
CANIDAE wishes to advise its East Coast customers of a voluntary product recall affecting only limited batches of four CANIDAE dry dog foods made only at one facility in South Carolina between December 9, 2011 and January 31, 2012.
CANIDAE has decided to initiate a voluntary product recall for the CANIDAE Dry Dog Foods listed below. We made this decision solely as a precaution. NO CANIDAE products have tested positive for Salmonella. Please check the list of production codes and dates below to determine if you have any of the recalled products.
CANIDAE Dry Dog Foods are manufactured at several plants across the US. Some products are manufactured for CANIDAE by Diamond Pet Foods, at their Gaston, South Carolina plant. This plant has recently recalled some of its Diamond brand products due to the potential for Salmonella contamination.
There have been no positive test results for Salmonella on CANIDAE products. There have been no complaints of illness reported to us.
CANIDAE has made the decision to voluntarily recall from the market place a specific and limited production run of products manufactured at the Diamond South Carolina facility from December 9, 2011, through January 31, 2012.
The only CANIDAE products subject to this recall are as follows. No canned products, cat food products or treats are being recalled. Only a limited production run of these dry dog foods products manufactured in the Diamond South Carolina facility from December 9, 2011, through January 31, 2012 are being recalled:
· CANIDAE Dog Dry Dog Food, All Life Stages
· CANIDAE Dog Dry Dog Food, Chicken Meal & Rice
· CANIDAE Dog Dry Dog Food, Lamb Meal & Rice
· CANIDAE Dog Dry Dog Food, CANIDAE Platinum
Only CANIDAE dry dog food formulas with production codes that must have BOTH a number “3” in the 9th position AND an “X” in the 10th or 11th position WITH best before dates of December 9, 2012, through January 31, 2013 are being voluntarily recalled.
Following is an example of how to read the production code and best before date:
All consumers who have purchased the CANIDAE Dry Dog Foods listed above, manufactured out of the Gaston, South Carolina facility with the specific production and “Best Before” codes on their bags listed above should discontinue feeding the product immediately and return the unused portion to your local independent retailer. Please avoid touching the food, use caution in handling the bags, and wash your hands thoroughly with soap and hot water after handling.
The recall affects only products distributed in the following Eastern U.S. states and were manufactured at the Diamond Pet Food Gaston, South Carolina plant. Further distribution to other pet food channels may have occurred.
Florida, Massachusetts, New York, North Carolina, Pennsylvania, South Carolina and Tennessee
We apologize for any potential issues this may have caused pet owners and their pets and urge you to review the map below. The purple area represents our distributors' territories where CANIDAE dry dog food made in South Carolina between December 9, 2011, through January 31, 2012 may or may not have been distributed.
The green area of the map is not serviced by distributors who deliver CANIDAE product made at the South Carolina facility. Canidae Pet Foods apologizes for any potential issues this may have caused pet owners and their pets. Please see the links at the top of this page for further information.